Delivery & Returns

UK Delivery

We do our utmost to dispatch all orders as fast as we can - standard UK and overseas orders are usually sent out within 24 hours (Monday to Friday). Subject to:

  • The delivery address has been confirmed - we will happily send orders to an office address if that makes life easier for you.
  • Full payment has been received and approved.
  • Your chosen items are in stock.

Toy orders, not requiring personalisation, received by Hedgehog Gifts before 4.00pm Monday to Friday will be sent from our studio the same day.  Please allow up to seven to ten days for personalised orders, however we will try to dispatch earlier if at all possible.   

We offer a choice of UK delivery options which will include class and cost.      Guaranteed next working day delivery is available in the UK , at a cost from £7.40.  (Orders placed after 3.00pm on Fridays using this service will not be guaranteed delivery until the following Tuesday).

If you need delivery by a specific day please let us know. In remote areas of the UK delivery times may vary and next day service may not be possible. Hedgehog Gifts reserves the right to use alternative delivery service providers and couriers that meet our delivery guarantees.

Free UK Mainland Delivery

All orders over £60 will be sent free standard delivery to addresses within the UK.

International Delivery

For destinations outside the UK, Hedgehog Gifts offers as an option, a service that provides an international track and trace facility. Orders sent to destinations within Western Europe will take 3-5 working days to deliver at a cost from £8.45. Orders sent to Eastern Europe and the rest of the world will take 7-10 working days at a cost from £9.50.

Opening hours

Hedgehog Gifts working hours are 9.00am to 5.00pm Monday to Friday (excl. public and bank holidays).

No Hassle Returns

If for any reason we have made a mistake with the personalisation or there is a faulty product, we will ensure that the mistake is resolved immediately. We will cover all costs for the returns of the product and replace instantly.


If for any reason you are unhappy with any aspect of your order please contact us - phone our customer service team or email at  This does not affect your statutory rights.

Contact information

Hedgehog Gifts, Red Hall, Cumbria, CA8 2BG, England


Tel: 016977 3311