FAQs
Ordering
How do I make a change to my order?
How do I make a change to my order?
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How do I track my order?
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking code. Please use the instructions in the email to track your package via the Royal Mail website
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
How do I get free delivery?
How do I get free delivery?
We currently offer free delivery on all UK orders over £60.
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.
What are my delivery options?
What are my delivery options?
A full range of postal options are given at checkout, ranging from 1st Class, 2nd Class and Next Day Royal Mail delivery services. International charges vary depending on parcel size and location.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Returns, Refunds and Exchanges
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Personalisation
How are the products personalised?
How are the products personalised?
Our products are personalised by using embroidery as it provides a much better effect than the print alternatives!
What happens if I spell something wrong when placing the order?
What happens if I spell something wrong when placing the order?
Contact us immediately. Unfortunately, due to the nature of the products, we are unable to offer a refund or exchange if something is mispelt during the order process. Please check all personalisation is correct before proceeding with your order/payment as the products will enter production within 24 hours.
I would like to request specific colours or size on a handmade item, what should I do?
I would like to request specific colours or size on a handmade item, what should I do?
Please use the contact form below, I’m sure we will be able to help!
More...
Can I provide you with a specific gift message?
Can I provide you with a specific gift message?
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Do you do coportate gifts?
Do you do coportate gifts?
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Do you offer bestoke items?
Do you offer bestoke items?
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Account
What are the benefits of creating an account?
What are the benefits of creating an account?
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Do I have to create an account to place an order?
Do I have to create an account to place an order?
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