We really hope you love your purchase, however, if you do need to make a return you can to do so within 30 days of purchase. If 30 days have expired then unfortunately, we are unable to accept your return. To complete your return, we require a receipt or proof of purchase. Please note we are unable to cover return postage unless an item is faulty.

We aim to acknowledge any complaint within 14 working days, and will do our best to resolve it within 28 working days. We may ask you to take a photograph of the product to help us communicate with our suppliers and correct any future problems. Should it be necessary, we will then advise you how to return your item.

Returning products and issuing refunds

Personalised products:

Where an item is faulty, we will ask you to return it to us within three days of receipt. Your right to return items to us in accordance with these Terms is in addition to any other statutory rights you may have.

If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit or debit card that you paid with. Alternatively, we may offer to redo (if applicable) and resend the item free of charge. Please note it is not our policy to offer both a refund and a resend.

Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is mis-spelt.

Non-personalised products:

Some of the products you can buy from us are non-personalised. You have the right to cancel your contract for the purchase of a non-personalised product provided you notify us of the cancellation –by email– no longer than 5 days after the day following the day on which the product is delivered. You must return the unused non-personalised product to us within 10 days of notifying us of the cancellation, and must pay the cost of returning the product to our nominated address.

We will refund the purchase price you have paid for the product and its standard delivery charges (but not any expedited, tracked or other special delivery charges you may have chosen to pay) within 14 days of its return. However, if the value of the product has been reduced by any handling of it beyond what is necessary to check whether the product is as expected, we may deduct an amount to reflect that reduction in value from the sum we refund to you. Note that the value of a product may be reduced to nothing if its seal (or similar) is broken.

To be eligible for a return, your item must be sent back to us unused, in their original condition/packaging and in the same condition that you
received it. We reserve the right to refuse an exchange or refund if items are non-saleable.